App guide: CSD Chauffeur

In the application's "Profile" tab, you'll find a dedicated section for uploading and managing your business documents, such as your driver's license, business card, civil liability certificate and vehicle insurance. Here's how to do it:

• Download Upload your documents easily by taking a photo or importing a file from your device. The application checks documents for clarity and conformity.
• Validation : Your documents are quickly checked to ensure they meet all legal and regulatory standards, allowing you to start or continue work without interruption.

All documents are subject to verification by our teams. You can follow the validation status of documents directly from your "Profile" tab.

In the application's "Profile" tab, you can also save and manage information about your vehicles. Here's how to add and update your vehicle details:

• Adding vehicles You can add a new vehicle by providing information such as make, model, plate number, and associated documents such as registration and insurance.
• Vehicle management Once your vehicles are registered, you can easily manage them from your profile. This includes updating expired documents or modifying details in the event of a vehicle change.
• Documentation Upload the necessary documents directly into the application, so that every vehicle complies with regulatory requirements and is ready for use on the job.

This feature helps you maintain total control over your vehicles, ensuring that all the information you need is up-to-date and easily accessible.

All documents are subject to verification by our teams. You can follow the validation status of documents directly from your "Profile" tab.

The application's driver team management feature enables owners to centralize the coordination and monitoring of their fleet. Here's how it's structured:

• Creating a team If you're the boss, you can create a team by adding drivers. To do this, send them a request via the application. Once accepted, you can assign runs to them, track their statistics and manage operational aspects.
• Ride and statistics management As team leader, you can assign specific routes to your drivers and monitor their performance via detailed statistics. This allows you to optimize operations and improve your team's efficiency.
• Centralized invoicing: All invoices generated by errands performed by your team will be linked to your account, simplifying financial management and ensuring clear, centralized accounting.
• Join a team As a driver, you can join an existing team. This means that you will no longer directly manage all the financial aspects of your errands, although you will still have access to the analysis section to track your personal performance.

This team structure enables efficient management and better organization of transport operations, while providing individual drivers with a support and coordination structure.

Accepting errands in the chauffeur application is designed to be as flexible and efficient as possible. Here are the different ways in which you can receive and accept rides:

• Notifications You'll receive real-time notifications of available races. This allows you to respond quickly and maximize your driving time by accepting races as soon as they appear.
• Favorite chauffeurs If you are registered as a favorite driver by a customer, you will be given priority to receive his or her errands. Notifications of these preferred runs are sent to you before they are offered to other drivers. This strengthens relationships with regular customers and can increase your volume of business.
• Application main page In addition to notifications, you can view available races directly on the application's main page. This gives you an overview of the available opportunities and lets you choose the races that best suit your schedule and preferences.

These options give you control over how and when you accept errands, helping you to optimize your efficiency and better manage your schedule.

Tracking a trip in the driver application is designed to be interactive and assisted, ensuring smooth management of each journey:

• Stage validation For each stage of the journey, you have a specific button in the application to validate your progress. This function allows you to confirm that each part of the service has been completed, ensuring that all information is up to date for both you and the customer.
• Access to GPS applications When you tap on a specific location in the application, such as the pick-up or destination address, the application can automatically open your favorite GPS application. This makes navigation easier and helps you find the quickest and safest way to your destination.
• Communication with the client You have the option of communicating directly with the customer via the application. Whether it's a chat or a call, this feature is integrated to allow you to exchange important information or clarify details without leaving the app. This communication is secure, protecting your privacy as well as that of the customer, since real phone numbers are not shared.

These tools are put in place to help you manage each race efficiently, from start to finish, while maintaining clear and secure communication with the customer.

The driver application provides you with advanced performance analysis tools that enable you to continuously monitor and improve your services:

• Performance dashboard You have access to a detailed dashboard that displays your driving statistics, including the number of trips completed, revenue generated, customer ratings, and other key performance indicators. This overview helps you assess your efficiency and identify areas where you can improve your service.
• Income tracking : The application offers an income tracking feature that lets you see your earnings in real time. You can filter this data by day, week or month, which helps you plan your finances and understand your earnings trends.
• Customer feedback You receive regular feedback from customers via ratings and comments. This information is crucial for understanding how customers perceive your service, and for making any necessary adjustments to improve their satisfaction.

These features are designed to give you a complete overview of your performance, and to support you in your efforts to become an ever more efficient driver who is appreciated by your customers.

The "Super Smarter" program is an initiative of our platform designed to reward and encourage excellence among drivers. Here's how the program works and what it offers:

• Performance awards The "Super Smarter" program identifies and rewards drivers who demonstrate exceptional performance in terms of customer service, punctuality and reliability. Criteria include high customer ratings, a low cancellation rate, and regularity of accepted and completed runs.
• Benefits and privileges As a member of the "Super Smarter" program, you benefit from a number of advantages. These may include priority access to the most lucrative races, financial bonuses, and special offers for services that may include professional training, discounts on vehicle maintenance services.
• Program levels The program can include different levels of rewards, enabling drivers to progress through different stages according to their performance. Each higher level offers greater benefits, motivating drivers to maintain and improve their quality of service.
• Monitoring and assessment You can track your progress in the "Super Smarter" program directly via the app. You can see your current points, compare your performance with that required for the next level, and receive personalized advice to improve your key indicators.

This program is a great way to recognize and reward the efforts of drivers who go above and beyond expectations, while reinforcing a sense of community and healthy competition among drivers on our platform. We look forward to seeing you progress quickly!

Classic status

Achieve a score of 5/5 on your first 50 races

• Receive a €50 bonus
• You'll also benefit from training in 5-star service standards

Silver status

Get 5/5 on your first 100 races

• Win a €100 bonus
• Benefit from an exclusive discount on Feramo suits and a professional photo shoot to enhance your image.

Gold status

With 300 races rated 5/5

• Win a €300 bonus
• In addition to the above advantages, access a no-down-payment financing offer for a top-of-the-range vehicle

Platinum status

Reach 1000 races rated 5/5

• Receive a €1,000 bonus
• Take advantage of a complimentary day of relaxation at a spa

Diamond status

Ultimate excellence: 3000 races rated 5/5

• 2000 € bonus
• Enjoy all the above privileges, plus a weekend for two in a 5-star hotel in Monaco